We pride ourselves on the quality of our customer support. If you need any help, please check out the basic troubleshooting guide below. If you need further help, please feel free to contact us by phone or email:

812-336-4817
800-734-4133
CustomerService@LabTekOnline.com

Troubleshooting Guide

Problem: No power to machine

Check that power switch is on.
Make sure breaker is turned on.

Problem: Dishes gritty

Clean pump intake screen. (low temp machines)

Problem: Dishes spotty/aren't drying.

Check water softener for salt.
Make sure tubes are in right bucket.

Problem: Water constanting draining

Make sure drain is clean of debris.
Make sure drain is working properly.

Problem: Sanitizer testing high/low

Test solution at room temperature.
(Test strips are temperature sensitive).
Be sure to use correct test product.

Problem: Machine filled with suds

Check water temp. Cold water causes rinse aid to foam.

Problem: Temp too low on machine

Check booster heater. (hi temp only)
Check water heater. (low temp only)

LabTek
4801 W Vernal Pike
Bloomington IN 47404
Phone 812-336-4817, 800-734-4133
Fax 812-336-4828
Contact us